Access My Account
It is our goal to provide timely and effective customer service to the parents and caretakers we serve. We continue to strive to give you options in how you choose to get information, address your concerns and access our services.
We have a state-of-the-art Customer Contact Center. The telephone number, which can be called from anywhere in the United States, is (866) 901-3212.
Case information is available through our automated system 24 hours a day, seven (7) days a week. Live child support representatives are on duty Monday through Friday, from 8:00 a.m. to 4:45 p.m. The best time to call to speak with a live child support representative is Tuesday through Friday, between the hours of 7 a.m. and 9 a.m. We provide services in English and Spanish.
When you call, the automated voice response system will ask you to provide your social security number (SSN) and your personal identification number (PIN). If you do not have a PIN or do not remember your PIN, you will have to request a new one. You can request a new PIN using the automated voice response system or online at I Need a PIN. You may also be asked to provide your Participant Identification Number (ID). You can find that number on many of the letters or notices we send to you. Services are available for our speech or hearing impaired customers through our Tele Typewriter (TTY) number: (866) 399-4096.
Customer Connect is California's child support self-service information system. With convenient 24/7 access, customers have the ability to access their account information on-line. You can use Customer Connect to:
- Update your account information
- Obtain individual case information
- Obtain payment information, including account balances, payments received, and payments made
- Make a payment
- Reset or change your Personal Identification Number (PIN)
- Verify appointment and court dates and times
- Enroll to receive eDocuments
You can also send us an e-mail using the “Contact Us” feature. We will make every effort to reply to your e-mail within two (2) working days. You will have to log back on to the website to review our response.
Customer Connect Pamphlets – English – Spanish
Appointments and Walk In assistance is available at:
251 E. Hackett Rd, Modesto CA 95358
Stanislaus County Department of Child Support Services (DCSS) lobby is open Monday through Thursday 7:00am to 6:00pm.
All services continue to be available through CUSTOMER CONNECT or our Automated Phone Line: (866) 901‐3212.
The Stanislaus County Department of Child Support Services offers customers a variety of ways to resolve child support issues, including the Ombudsperson Program and the Complaint Resolution Process and assistance in obtaining a State Hearing.
We would like to assist you in resolving your issues as quickly and efficiently as possible.
If you would like an informational brochure mailed to you, please call (866) 901-3212, or write to us at the address indicated on our "Contact Us" page.
The California Department of Child Support Services' web site offers additional information, including downloadable brochures and forms pertaining to both the Ombudsperson Program and the Complaint Resolution Process.